Frequently Asked Questions

Setting your code is quick and easy: Open the lock using the factory code (0‑0‑0). Find the small reset button or lever on the side or bottom of the lock. Use a pen or small tool to press and hold the reset button. While holding it, turn the dials to your new 3‑digit code. Release the button — your new code is set.  Tip: Take a quick photo of your code on your phone so you don’t forget it.

NettieLock is designed to stop casual tampering and “borrowing,” not serious theft. The mesh is flexible fabric, so someone with scissors or a knife could cut it. NettieLock creates a clear physical and psychological barrier that discourages roommates, coworkers, or delivery drivers from dipping into your food, clothes, or personal items.

Yes. The high‑stretch mesh is fridge‑ and freezer‑safe and highly breathable. Cold air can circulate around your food, leftovers, or groceries, keeping them chilled while keeping uninvited hands out.

NettieLock is planned in multiple sizes for everyday use, including Delivery Guard, Everyday Guard, and Storage Guard. Final sizes and specs will be announced before launch.

For best results, hand wash with warm water and mild soap, then air dry. If you use a washing machine, place the sack in a laundry bag on a gentle cycle and make sure the lock is fastened so it doesn’t bang around. Always air dry — do not put it in the dryer.

Yes. Restaurants can pack orders inside a NettieLock sack, set a random 3‑digit code, and text or print the code for the customer. This keeps delivery drivers from touching the food and helps eliminate tampering complaints.

Yes. NettieLock is a reusable alternative to one‑time tamper seals. Unlock it, remove your items, and use it again whenever you want an extra boundary around your belongings.

Yes. The mesh allows continuous airflow while keeping contents visible, making NettieLock ideal for food and refrigerated storage.